Privacy Policy

1) Information about the collection of personal data and contact details of the person responsible

1.1 Thank you for visiting our website and thank you for your interest. In the following we will inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.

1.2 The person responsible for data processing on this website within the meaning of the Basic Data Protection Regulation (DSGVO) is Drahtwerk Lötters GmbH, Hellestraße 40, 58675 Hemer-Bredenbruch, Germany, Tel.: +49 2372 8609-0, , E-Mail: draht@loetters.de. The person responsible for processing personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 The person responsible has appointed a data protection officer, who can be reached as follows: "René Rautenberg GmbH c/o Drahtwerk Lötters GmbH, Hellestr. 40 58675 Hemer Email: datenschutz@loetters.de"

1.4 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the person responsible). You can recognize an encrypted connection by the string “https://“ and the lock symbol in your browser line.

2) Data acquisition when visiting our website

2.1 When using our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files“). When you access our website, we collect the following data, which is technically necessary for us to display the website:

  • Our visited website
  • Date and time at the time of access
  • amount of data sent in bytes
  • Source/link from which you reached the page
  • Used Browser
  • Operating system used
  • IP address used (if applicable: in anonymous form)

The processing is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files at a later date if there are concrete indications of illegal use.

2.2 Use of the SalesViewer® technology

This website uses CONCEPTPARTNER® SalesViewer® technology to collect and store data for marketing, market research and optimisation purposes.

This data can be used to create user profiles under a pseudonym. So-called tracking scripts are used for this purpose, which serve to collect company-related data. The data collected using these technologies will not be used to personally identify the visitor to this website without the express consent of the person concerned and will not be merged with personal data relating to the bearer of the pseudonym.

The data collection and storage can be contradicted at any time with effect for the future, by visiting please this link https://www.salesviewer.com/opt-out, in order to prevent the collection by SalesViewer® within this web page in the future. An opt-out cookie for this website will be stored on your device. If you delete your cookies in this browser, you must click this link again.

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (cookies from third parties) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified duration, which may vary depending on the cookie.

The cookies partly serve to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b DSGVO either to implement the contract or in accordance with Art. 6 Para. 1 lit. f DSGVO to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

We may work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (cookies from third parties). If we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected within the following paragraphs.

Please note that you can set your browser so that you are informed when cookies are set and can decide individually whether to accept them or whether to accept cookies for specific cases or generally exclude them. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which tells you how to change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) Contact

Personal data is collected within the scope of contacting us (e.g. via contact form or e-mail). Which data is collected in the case of a contact form, is apparent from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or contacting you and for the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request pursuant to Art. 6 Para. 1 lit. for DSGVO. If the purpose of your contacting is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO. Your data will be deleted after final processing of your request, this is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and insofar as there are no legal storage obligations to the contrary.

5) Data processing at the opening of a customer account and for contract processing

Gemäß Art. 6 para. 1 lit. b DSGVO, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. A cancellation of your customer account is possible at any time and can be made by sending a message to the above address of the responsible person. We store and use the data provided by you for the execution of the contract. After complete completion of the contract or termination of your customer account, your data will be blocked with due regard to tax and commercial law retention periods and deleted at the end of these periods, unless you have expressly consented to further use of your data or unless we have reserved the right to further use of your data as permitted by law, of which we will inform you accordingly below.

6) Use of your data for direct marketing

6.1 Subscribe to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will send you regular information about our offers. Your e-mail address is the only mandatory information for sending the newsletter. The indication of further possibly data is voluntary and is used, in order to be able to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will not send you an e-mail newsletter until you have expressly confirmed that you agree to receive the newsletter. We will then send you a confirmation e-mail asking you to confirm that you wish to receive the newsletter in the future by clicking on the appropriate link.

By activating the confirmation link, you consent to the use of your personal data in accordance with Art. 6 Para. 1 lit. a DSGVO. When you register for the newsletter, we store your IP address entered by your Internet Service Provider (ISP) as well as the date and time of registration in order to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when you register for the newsletter will be used exclusively for the purposes of advertising in the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the responsible person named at the beginning. After you have unsubscribed, your e-mail address will be immediately deleted from our newsletter distribution list unless you have expressly consented to the further use of your data or unless we reserve the right to make further use of your data which is permitted by law and about which we will inform you in this declaration.

6.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to send you regular offers for similar goods or services, such as those already purchased from our range of products by e-mail. We do not need to obtain your separate consent for this. The data processing takes place solely on the basis of our justified interest in personalised direct advertising pursuant to Art. 6 Para. 1 lit. f DSGVO. If you have initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the person responsible named at the beginning. In this case, you will only incur transmission costs according to the basic tariffs. After receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

7) data processing for order processing

7.1 The personal data collected by us will be forwarded to the transport company commissioned with the delivery within the framework of contract processing, as far as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the framework of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we inform here about the following explicitly. The legal basis for the passing on of the data is here art. 6 Abs. 1 lit. b DSGVO.

7.2 Use of payment service providers (payment service providers)

- Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered - "purchase on account" or “payment by instalments“ via PayPal, we pass on your payment details to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment process. The passing on takes place in accordance with art. 6 para. 1 lit. b DSGVO and only to the extent that this is necessary for the payment processing. PayPal reserves the right to carry out a creditworthiness check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered - "purchase on account" or “installment payment“ via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of PayPal's legitimate interest in determining your payment ability. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit rating information can contain probability values (so-called score values). To the extent that score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. Address data, among other things, but not exclusively, are included in the calculation of the score values. For further data protection information, including information on the credit agencies used, please refer to PayPal's data protection statement: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

7.3 Bonitütspr;f;f;eduction of Bonitüf;f;

- CRIF Bürgel GmbH Hamburg
Should we make advance payment (e.g. delivery on account), we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to safeguard our legitimate interest in determining the solvency of our customers. In accordance with Art. 6 Para. 1 lit. for DSGVO, we transmit the personal data necessary for a credit check to the following service providers:
CRIF Bürgel GmbH
Friesenweg 4, house 12
22763 Hamburg
The credit rating information can contain probability values (so-called score values). If score values are included in the result of the credit rating information, they have their basis in a scientifically recognised mathematical-statistical procedure, in the calculation of the score values address data are included among other things, but not exclusively. We use the result of the credit assessment in relation to the statistical probability of non-payment for the purpose of deciding on the establishment, performance or termination of a contractual relationship. You can object to this processing of your data at any time by sending a message to the person responsible for data processing or to the aforementioned credit agency. However, we may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.

8) Contact to the evaluation reminder

Own evaluation reminder (no dispatch by a customer evaluation system)
We use your e-mail address as a one-time reminder of the submission of an evaluation of your order for the evaluation system used by us, provided that you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 lit. a DSGVO. You can revoke your consent at any time by sending a message to the person responsible for data processing.

9) Use of Social Media: Videos

Use Youtube videos

This website uses the Youtube embedding feature to display and play videos from the provider “Youtube“ which is owned by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google“) “

The extended data protection mode is used here, which, according to the provider, only initiates the storage of user information when the video(s) is/are played. If the playback of embedded Youtube videos is started, the provider “Youtube“ uses cookies to collect information üabout user behaviour. According to information provided by “Youtube“, these serve, among other things, to record video statistics, improve user-friendliness and prevent abusive practices. If you are logged into Google, your information will be directly associated with your account when you click on a video. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular pursuant to Art. 6 Para. 1 lit.f DSGVO on the basis of Google's legitimate interests in the display of personalised advertising, market research and/or the design of its website to meet needs. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right. In the course of using YouTube, personal data may also be transmitted to the servers of Google LLC. in the USA. Irrespective of any playback of the embedded videos, a connection to the Google network will be established each time this website is accessed, which may trigger further data processing operations without our influence.

Füin the event that personal data is transmitted to Google LLC., which is based in the USA, Google LLC. has certified itself for the us European Privacy Shield Convention, which guarantees compliance with the data protection level applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

Further information on data protection at “YouTube“ can be found in the provider's data protection statement at: https://www.google.de/intl/de/policies/privacy

10) Tools and Miscellaneous

Google Web Fonts

This site uses web fonts provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“) for the uniform display of fonts. When you open a page, your browser caches the Web fonts you need to display in your browser to display text and fonts correctly.

For this purpose, the browser you are using must connect to Google's servers. This will enable Google to know that your IP address has been used to access our website. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If your browser does not support Web Fonts, a standard font will be used by your computer.

Google LLC, based in the United States, is certified under the us European Privacy Shield Agreement, which ensures compliance with EU privacy standards.

For more information on Google Web Fonts, see https://developers.google.com/fonts/faq and Google's privacy policy: https://www.google.com/policies/privacy/

11) Rights of the person concerned

11.1 The applicable data protection law guarantees you comprehensive rights of data subjects (information and intervention rights) vis-à-vis the person responsible with regard to the processing of your personal data, üabout which we will inform you below:

  • Right of access pursuant to Art. 15 DSGVO: In particular, you have a right of access to your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or storage period. the criteria for determining the period of retention, the existence of a right of rectification, cancellation, limitation of the processing, opposition to the processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of an automated decision making process including profiling and, if applicable, the existence of a right of access to your data, the existence of a right of rectification, cancellation, limitation of the processing, objection to the processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of an automated decision making process including profiling and, if applicable, the existence of a right of access to your data, the existence of a right of access to your data, the existence of a right of access to your data, the existence of a right of access to your data, the existence of a right of access to your data, the existence of a right of access to your data, the existence of a right of access to your data. meaningful information about the logic involved and the scope and intended effects of such processing with regard to you, as well as your right to be informed of the guarantees provided under Art. 46 DSGVO in the event of the transfer of your data to third countries;
  • Right of rectification pursuant to Art. 16 DSGVO: You have the right to demand immediate rectification of any inaccurate data concerning you and/or completion of your incomplete data stored by us;
  • Right to privacy pursuant to Art. 17 DSGVO: You have the right to demand privacy of your personal data if the requirements of Art. 17 para. 1 DSGVO are met. However, this right does not exist in particular if the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of the public interest or for the assertion, exercise or defence of legal claims;
    • .
  • Right to restrict processing in accordance with Art. 18 DSGVO: You have the right to request that the processing of your personal data be restricted as long as the accuracy of your data, which you dispute, is verified if you refuse to allow your data to be processed for inadmissible reasons and instead request the restriction;You may request a reduction in the processing of your data if you need your data for the assertion, exercise or defence of legal claims after we no longer need these data after they have been used for their intended purpose or if you have lodged an objection for reasons relating to your particular situation, as long as it is not yet clear whether our legitimate reasons outweigh our legitimate reasons.
  • Light to information pursuant to Art. 19 DSGVO: If you have asserted the right to rectification, cancellation or limitation of the processing against the data controller, the data controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or cancellation;The data subject shall be informed of this rectification or cancellation or of any restriction on the processing, unless this proves to be impossible or involves a disproportionate effort. They shall have the right to be informed of such recipients.
  • right to data transferability pursuant to Art. 20 DSGVO: You have the right to receive your personal data which you have provided to us in a structured, valid and machine-readable format or to request the transfer to another responsible party as far as this is technically feasible;
  • Right to revoke consent granted in accordance with Art. 7 para. 3 DSGVO: You have the right to revoke consent once granted to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of consent up to the revocation.
  • Right to appeal pursuant to Art. 77 DSGVO: If you consider that the processing of your personal data is contrary to the DSGVO, you have the right to appeal to a supervisory authority, in particular in the Member State where you reside, at your place of work or at the place where the alleged infringement is suspected, without prejudice to any other administrative or judicial remedy.


11.2 RIGHT OF OBJECTION

IF WE PROCESS YOUR PERSONAL DATA AS PART OF A WEIGHING OF INTERESTS ON THE BASIS OF OUR PREDOMINANTLY LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO SUCH PROCESSING WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.
IF YOU MAKE USE OF YOUR RIGHT OF OBJECTION, WE WILL STOP PROCESSING THE DATA CONCERNED. A CONTINUOUS PROCESSING SHALL BE RESERVED BUT WITH RESPECT TO THE PROCESSING, WHEN WE WILL PROVIDE THIS PROCESSING TO BE PROVIDED;NON, WHICH REGARD YOUR INTERESTS, BASIC RIGHTS, AND BASIC FREEDOMS, OR IF THE PROCESSING OF THE APPLICATION, EXECUTION, OR DEFENCE OF THE RIGHTS CLAIM IS THIS.

WERE YOUR PERSON-RELATED DATA WILL BE PROCESSED BY US TO PROVIDE DIRECT PROMOTION, YOU HAVE THE RIGHT TO INVITE THE PROCESSING OF YOUR PERSON-RELATED DATA ANY TIME FOR THE PURPOSE OF SUCH PROMOTION. YOU CAN NAME THE CONTRARBULITY AS WITH ABOVE DESCRIPTION.

USE YOUR RIGHT OF CONTRARY TO USE, TO FINISH THE PROCESSING OF THE DIFFERENT DATA FOR DIRECT ADVERTISING PURPOSE.

12) Duration of personal data storage

The duration of the storage of personal data is measured on the basis of the respective legal retention period (e.g. commercial and tax retention periods). After this period has expired, the corresponding data will be routinely deleted if it is no longer necessary for the fulfilment or initiation of the contract and/or if we no longer have a justified interest in further storage.

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